Delivery Policy
Last updated: September 2026
Brand Name: SWAADX
Legal / Business Name: RAJA OWAIS NAIK
Business Activity: Food Delivery Services
SWAADX connects customers with restaurants and facilitates the delivery of food orders to the customer's selected delivery address.
1. Delivery Areas
Delivery availability depends on the service area covered by SWAADX and participating restaurants. Availability may vary depending on the customer's location and the restaurant selected.
2. Delivery Charges
Applicable delivery charges, if any, may depend on factors such as delivery distance, restaurant location, order value and applicable promotional offers.
Any applicable delivery charge will be displayed to the customer before the order is confirmed.
3. Estimated Delivery Time
Delivery times shown on the SWAADX platform are estimates and may vary depending on restaurant preparation time, traffic, weather, distance, availability of delivery partners and other circumstances.
Estimated delivery times are therefore not guaranteed.
4. Restaurant Preparation
Restaurants are responsible for preparing the food included in an order. Preparation time may vary depending on the restaurant, order size and availability of ingredients.
5. Customer Responsibilities
Customers are responsible for providing accurate delivery information and a valid contact number.
- Provide a correct delivery address.
- Provide accurate contact information.
- Be reasonably available to receive the order.
- Provide reasonable access to the delivery location.
6. Failed Delivery
A delivery may be unsuccessful if the customer provides an incorrect address, cannot be contacted, is unavailable to receive the order, or if access to the delivery location is not reasonably possible.
In such circumstances, cancellation or refund eligibility may depend on the circumstances of the order and the applicable Refund & Cancellation Policy.
7. Delays
Delivery may be delayed because of traffic, severe weather, restaurant delays, technical problems, high demand, road conditions, events or circumstances outside our reasonable control.
8. Delivery Problems
If a customer experiences a problem with delivery, such as a missing order or an incorrect delivery, the customer should contact SWAADX customer support as soon as reasonably possible.