Refund & Cancellation Policy
Last updated: September 2026
Brand Name: SWAADX
Legal / Business Name: RAJA OWAIS NAIK
Business Activity: Food Delivery Services
This policy explains how order cancellations, refunds and payment-related issues are handled when using SWAADX.
1. Order Cancellation
Customers may request cancellation of an order through the available SWAADX cancellation process, subject to the status of the order.
Once an order has been accepted by a restaurant or preparation has started, cancellation may not always be possible. Any applicable cancellation charges or refund limitations will depend on the circumstances of the order.
2. Restaurant Cancellation
A restaurant may be unable to fulfil an order because of item unavailability, operational circumstances, closure or other reasons.
Where an order is cancelled by the restaurant and the customer has already made a successful payment, the applicable amount may be refunded according to the circumstances of the transaction.
3. Delivery Issues
Delivery may sometimes be affected by traffic, weather, restaurant preparation delays, incorrect delivery information, customer unavailability or other circumstances.
Customers should provide accurate delivery information and remain reasonably available to receive their order.
4. Incorrect or Missing Items
If an order contains a missing, incorrect or materially different item, the customer should contact SWAADX customer support as soon as reasonably possible after delivery.
We may request relevant information about the order and issue an appropriate resolution depending on the circumstances.
5. Food Quality Issues
Food is prepared by the respective restaurant. If a customer receives an item with a genuine quality or preparation issue, the customer should contact SWAADX support promptly so that the matter can be reviewed.
6. Failed or Reversed Payments
If a payment fails but the customer's bank or payment provider shows that money was deducted, the transaction may be subject to automatic reversal or refund by the relevant payment service provider.
Customers should contact SWAADX if the amount is not resolved within the applicable payment provider's normal processing period.
7. Refund Processing
Where a refund is approved, it may be initiated through the relevant payment method or payment service provider.
The time required for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or other payment service provider.
8. Promotional Offers
Promotional discounts, coupons or special offers may have additional terms and conditions. Refunds involving promotional benefits may be adjusted according to the applicable offer terms.
9. Fraudulent or Abusive Transactions
SWAADX may review transactions involving suspected fraud, misuse, repeated cancellation abuse or other activity that violates our Terms & Conditions.
10. How to Request Assistance
Customers should contact SWAADX using the contact information below and provide the order details and a description of the issue.